WHITE PAPER:
Customer relationship management (CRM) deployments can be complex and difficult. This white paper provides a checklist of the ten critical success factors for organizations to follow to avoid common pitfalls as they design and deploy their CRM system.
WHITE PAPER:
The demand for greater ecommerce capabilities is growing leading CIOs and IT professionals concerned with choosing the perfect vendor. Through this in-depth vendor analysis by Gartner, uncover the top 6 questions you should ask and the strengths and weaknesses of the top 20 e-commerce vendors.
WHITE PAPER:
Cloud computing can potentially be a disruptive change to the way an enterprise’s IT services are delivered. We propose that examining a candidate cloud solution provider’s reference architecture should be a standard element of a CIO’s cloud vendor evaluation strategy. Learn more now.
WHITE PAPER:
This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
EGUIDE:
You may have already decided to move to the public cloud for storage, but how can you ensure that you're allying with the right vendor? This vendor-neutral e-guide walks through 4 criteria for evaluating public cloud storage providers to enable you to make the best decision for your organization.
EGUIDE:
Integrating CRM with revamped WCM strategy is pushing WCM into a more prominent role as companies aim for highly personalized and targeted customer experiences. Learn about its evolving role, how many of your peers are planning to invest in WCM initiatives, and how WCM meets CRM.
EBOOK:
Hosting Exchange Server off-site may appeal to businesses getting comfortable with the idea of cloud computing and its various advantages, but is it really a good idea?
WHITE PAPER:
Inefficient sales order processing can cause companies to miss tremendous opportunities for improved profitability. Learn how automating the sales order process can eliminate the inefficiencies and limitations of manual order processing.
EGUIDE:
In this e-guide, ESG's founder and senior analyst Steve Duplessie explains why organizations should look beyond performance specifications and carefully consider the vendor's entire flash roadmap before making a purchasing decision.
EGUIDE:
This expert e-guide will show you how to deal with migrating applications in the new cloud world. Also learn the four strengths to look for in a cloud management vendor and how to achieve open management in a multivendor environment.
