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Smart process applications are a new and emerging category of applications designed to help CIOs and their firms improve the effectiveness of their human-centric business activities. Finding the right vendor for these applications can be a challenge since most leading vendors aren’t addressing the need for products that support service, project, and operational activities that involve more people performing more ad hoc activities.
Forrester Research Inc.’s The Forrester Wave™: Smart Process Applications, Q2 2013 report aims to help CIOs find the right vendor partners for improving the full spectrum of human-based processes. Explore Forrester’s key takeaways in the report based on their 15 point criteria evaluation of twelve software vendors, which include:
- Smart process app vendors help CIOs improve human-based business processes
- Smart process apps are evolving from cases to projects and operations
- How case strength and future project support are differentiators in smart process apps
And discover how vendors like OpenText, are cited as smart process applications leaders.
- Vendor:
- OpenText
- Posted:
- Apr 2, 2021
- Published:
- Apr 24, 2013
- Format:
- Type:
- White Paper
