Growing Market Share in a Highly Competitive Financial Services Industry

As today's financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced products and services over the Web. To ensure the success of these offerings, companies are turning to the practice of service-level management (SLM), a set of management activities that helps companies ensure that online customers receive the best possible experience through e-business applications that perform consistently and outstandingly - all while managing critical cost structures.

Keynote Systems focuses its SLM philosophy strictly on the end-user experience, taking into account all of the factors that affect the end-user perception of a given Web application - always with an eye toward operational cost. Leveraging a neutral, independent third party such as Keynote, financial services organizations can resolve intra-organizational tensions related to service-level issues. Consequently, these financial services customers can:

Protect revenue streams and retain existing customers through Web applications that perform exceptionally - every time
Attract new customers and grow revenue with enhanced performance for innovative, value-added online services, prioritizing those offerings and clients for optimal customer service
Take advantage of an outsourced service delivery model to prioritize issues that impact the end user, resulting in effective management of operational costs and an increase in shareholder value and the overall bottom line

Vendor:: Keynote Systems
Posted:: Feb 8, 2021
Published:: Jan 1, 2004
Format:: PDF
Type:: White Paper

Already a Bitpipe member? Log in here

Download this White Paper!

Corporate Email Address:
You forgot to provide an Email Address.

This email address doesn’t appear to be valid.

Please provide a Corporate Email Address.

This email address is already registered. Please log in.
First Name:
You forgot to provide your first name.
Last Name:
You forgot to provide your last name.
Company Name:
You forgot to provide a company name.
Job Title:
You forgot to provide a job title.
Seniority:
You forgot to select your seniority.
Job Function:
You forgot to select your job function.
# of employees:
You did not select the number of employees at your company.
Industry:
You did not select which industry you are in.
Sub-Industry:
You did not select which industry you are in.
Address 1:
You did not provide a full local address.
Address 2:
City/Town:
You did not provide a full local address.
Country:
You did not select the country you are from.
State/Province:

You did not provide a full local address.
Zip/Postal Code:
You did not provide a full local address.
Phone:
You forgot to provide a phone number.

This phone number format is not recognized. Please check the country and number.
- I agree to TechTarget’s Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.
Please check the box if you want to proceed.
- I agree to my information being processed by TechTarget and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.
Please check the box if you want to proceed.