Still Struggling to Reduce Call Center Costs without Losing Customers?

Efficient call centers that also meet customer expectations is a challenge that many organizations face. Making the most of every call and operating your call center at a reasonable cost requires a balance between efficiency and effectiveness. Yet many organizations fail to even get the basics right and are far from turning their call centers into strategic assets. Discover how to turn your call center into a strategic asset by:

Ensuring availability to avoid excessive customer wait time
Empowering agents to resolve customer problems
Knowing your customer's history
Optimizing your agents' long-term performance
Managing your call center operations with the customer in mind

Vendor:: SAP AG
Posted:: Feb 8, 2021
Published:: Feb 1, 2008
Format:: PDF
Type:: White Paper

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