IT governance: enabling high performance in turbulent times

By clarifying decision rights and accountability chains for specific strategic components, governance best practices can target the decision making and behavior required to achieve specific objectives. This white paper includes:
- A simple definition of IT governance, using leveraging ITIL and IBM's IT lifecyled management framework
- What 5 types of decisions are the greatest test for IT governance
- Examples of the problems that IT groups run into without IT governance policies
- What are the best tactical steps to get started with IT governance