This resource is no longer available
Until November 2008, self-storage operator Extra Space Storage Inc. was handling overflow phone calls for its hundreds of storage facilities the same way that its customers handle their overflow storage needs: outsourcing. Then the firm switched to an in-house call center running on inContact’s on-demand platform and integrated with customer relationship management software from salesforce.com.
This paper describes the benefits Extra Space Storage experienced by combining the two cloud-based solutions, such as:
- Reservation rates from phone calls doubled
- One call center for 740 sites
- Caller ID, CRM & inventory data on one screen
- Phone, web and on-site queries in one database
- More personal customer interactions
- And more!
Continue reading to learn more about how Extra Space Storage benefited by switching to inContact’s on-demand platform and integrated with customer CRM software from salesforce.com.
- Vendor:
- inContact
- Posted:
- Feb 8, 2021
- Published:
- Oct 11, 2010
- Format:
- Type:
- Case Study
