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Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are inextricably linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service.

Vendor:
IBM
Posted:
Feb 8, 2021
Published:
Dec 14, 2010
Format:
PDF
Type:
eBook

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