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In general, the IT service management (ITSM) market is crowded and the established players have very similar breadth of functionality, but their approaches, degree of tailoring and integration, and applicability to different circumstances will vary widely. It’s important when assessing vendors that you look at how their solution will integrate with your current and future processes both within the realms of in-house IT and externally.

This white paper gives an overview of market trends, deficiencies that have served as the impetus for new functionalities, and criteria for successful ITSM implementation.

Vendor:

SERENA Software, Inc.

Posted:

Feb 8, 2021

Published:

Jul 31, 2011

Format:

PDF

Type:

White Paper