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Analytics has become the key to customer understanding and satisfaction, especially in the airlines industry. Airlines are tasked with collecting a vast amount of data from numerous cities and states to improve customer service and reduce the bottom line.
In this e-guide you'll learn how two top airlines implemented and leveraged predictive analytics to analyze customer feedback and increase satisfaction.
- Vendor:
- IBM
- Posted:
- Feb 8, 2021
- Published:
- Sep 27, 2011
- Format:
- Type:
- eGuide
