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Leveraging self-service technologies in your contact center can significantly reduce call center and agent engagement costs and improve agent efficiency, but successful implementation can be tricky.

Review our exclusive e-book to gain expert insight on how to ensure your company’s self-service contact center is a success. Read on to learn:

• How to win executive sponsorship for self-service initiatives
• Why effective contact center training is paramount
• Top self-service contact center strategies
• And much more.