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Contact centers can’t live in the past, and agents today need to respond to several growing customer channels: social media, instant messages and live web chats. That’s a lot to handle!

This three-part handbook offers insight into how you can modernize your contact center capabilities and meet customer demands – including dreaded mobile and social computing requirements that have put many companies in the virtual hot seat lately.

Read on to learn about:

  • Knowledge management systems, voice/predictive analysis software and other useful tools
  • How mobile devices enable contact centers to respond quickly to customers
  • And how to avoid common social media pitfalls

Sponsored By: Five9

Vendor:
TechTarget Customer Experience
Posted:
Feb 8, 2021
Published:
Jan 31, 2013
Format:
PDF
Type:
White Paper

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