Call centers can easily fall behind the times with old software, metrics and strategies, so companies need to be forever looking ahead—toward technologies that fit a multichannel world.
In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management.
- Vendor:
- TechTarget Customer Experience
- Posted:
- Feb 8, 2021
- Published:
- Aug 7, 2013
- Format:
- Type:
- eBook
