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To keep up with the changing needs of a rapidly growing customer base, forward-thinking organizations are taking a second look at their approaches to customer service. But as customer demands increase, how can you chart a new course to customer service excellence?

This case study reveals how Esri, a leading provider of GIS mapping software, redesigned the overall customer service experience in order to support better interactions across all channels. Read on to learn more.

Vendor:

Genesys

Posted:

Feb 8, 2021

Published:

Feb 28, 2013

Format:

PDF

Type:

Case Study