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The role of the contact center agent is changing thanks to new technologies like social media – and in order to drive customer service excellence, the tools these agents use need to change, as well.
In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools.
- Vendor:
- TechTarget Customer Experience
- Posted:
- Feb 8, 2021
- Published:
- Sep 24, 2013
- Format:
- Type:
- eGuide
