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Automation has routinized work to increase efficiency, but it is often designed in a way that removes competitive differentiation. Organizations are now trying to get their edge by taking experts’ knowledge and making it directly applicable to business operations.
In this e-guide, BPM industry analyst and expert Neil Ward-Dutton sheds light on how to achieve dramatic business results from dynamic case management (DCM), including helping you get up to speed. Read on to see real-world examples of DCM in action.