The unified communications and collaboration industry has been going through major changes in the last few years with the advent of UC consolidation.
In this e-guide, learn about how contact center software provider Genesys went through a shift in 2016 after planning to boost its cloud-based services by acquiring new UC capabilities in an acquisition with Interactive Intelligence
Discover why analyst Dave Michels reveals this acquisition to be a paradigm shift for contact centers that have clung to on-premise systems.