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Southern New Hampshire University needs to support over 180,000 users all while meeting the internal business units’ very high expectations for user satisfaction and customer experience.

As the front line for all tech support, their client services team needed to manage an unpredictable volume of requests, with the expectation of quick, efficient communications for a modern user base.

Open up this case study to see how one leading vendor was able to help SNHU provide a seamless, positive customer support experience, even during the busiest time of the school year, and learn how you can do the same in your organization.

Vendor:

LogMeIn Rescue

Posted:

Apr 7, 2021

Published:

Mar 8, 2021

Format:

HTML

Type:

Case Study