What is enterprise service management?

“Enterprise Service Management – often referred to as ESM – is the extension of IT Service Management (ITSM) practices to service teams across an organization,” this e-book by Atlassian explains.

Along with exploring the rise of Enterprise Service Management, the 41-page book breaks down its ROI and introduces one approach to ESM: Jira Service Management.

Read on to discover:

Jira Service Management’s 6 key ESM features, including advanced forms and conversational ticketing
How the tool can support HR, product marketing, web teams and more
Customer success stories at Box and Yale School of Management
And much more

Vendor:: Atlassian
Posted:: Jan 11, 2022
Published:: Jan 12, 2022
Format:: HTML
Type:: White Paper

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