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A recent study by Forrester found that 80% of decision makers believe data-driven customer experiences will yield business outcomes. And yet over 60% say capturing and making sense of digital customer data is difficult.
Not to mention that third-party cookie deprecation escalates this problem. To overcome the challenges of using digital analytics solutions, leaders must work to improve across 5 key areas:
- Identity unification
- Digital data gaps
- Security and governance
- Real-time decisioning
- & Activating personalized experiences
Access this e-book to discover the power, scalability, and enterprise analytics needed to solve these CX challenges from start to scale.