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AI has changed the customer experience landscape, specifically with the development of chatbots. The average customer satisfaction rate for bot-only chats is 87.5%, which is only two points higher than chats that also involve human agents.
However, organizations are searching for ways improve experiences and make these bots more human. This can only be done through training, and many companies don’t have the right testing in place.
This e-book can offer you a comprehensive guide to how to best equip your chatbots to meet customer expectations and can take you through 8 key elements that make a great bot.
Access the e-book to learn more.
- Vendor:
- Cyara
- Posted:
- Aug 24, 2022
- Published:
- Aug 24, 2022
- Format:
- Type:
- eBook
