How Saint Francis Healthcare Partners Improves Care Coordination with Bamboo Health
Saint Francis Healthcare Partners (SFHCP) is an independent organization founded in 1993 as a 50/50 physician-hospital organization. SFHCP implemented Bamboo Health’s Pings solution, which are real-time care event notifications, in January of 2017. Prior to implementation, SFHCP relied heavily on hospital records and census data from their SNF partners to know when patient events occurred. This information was delayed, which affected their ability to provide facilities with an estimated length of stay (ELOS) and limited opportunities to make timely post-discharge follow-ups. Since implementing Bamboo Health’s Pings solution, SFHCP has been able to receive real-time admit and discharge notifications, allowing for more timely follow-up phone calls to patients. They have also been able to easily identify patients attributed to their ACO while also monitoring patients readmitted to acute care facilities. This has allowed SFHCP to quickly intervene following patient transitions and improve care coordination efforts for their patient populations. Additionally, since implementing Pings, SFHCP has seen a 24.7% reduction of 30-day hospital readmission rates for their preferred post-acute network as well as a 27.5% reduction of network average length of stay.