This resource is no longer available
Employee churn is a costly problem. Agents are leaving for better opportunities. As The Great Resignation continues, contact centres must be creative to attract and keep talent.
Get answers to these crucial questions:
- Why does retention matter?
- What is the link between customer experience and agent experience?
- What do employees expect?
- What does it mean to be “an employer of choice?”
This whitepaper can help you improve retention.
- Vendor:
- NICE CXone
- Posted:
- Dec 19, 2022
- Published:
- Dec 19, 2022
- Format:
- Type:
- eBook
