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Agents are your contact centre’s biggest assets, but how you train them can make or break their performance.
So, when agents have the tools and training they need to deliver exceptional CX, they’re more likely to find satisfaction in their work and will stick around longer.
Access this infographic for an exclusive insight into how to optimise employee training for enhanced, positive agent sentiment, and get the training tips designed for agent learning and development, including:
- How to nhance soft skills and learn to break down complex interactions
- Focus on teaching high-value skills during onboarding
- And more
- Vendor:
- NICE CXone
- Posted:
- Dec 21, 2022
- Published:
- Dec 21, 2022
- Format:
- Type:
- Infographic
