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Digital personalisation is now a powerful CX differentiator. This eBook shows you how to:
- Seamlessly identify the same customer on any channel
- Surprise and delight customers by acknowledging milestones
- Openly address and rectify service failures
- Positively respond to customer comments
- Engage customers with best-fit content, products, or offers
- Vendor:
- NICE CXone
- Posted:
- Dec 13, 2022
- Published:
- Dec 13, 2022
- Format:
- Type:
- eBook
