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Organizations looking to adopt a more robust contact center have choices. One popular choice is Contact Center-as-a-Service (CCaaS). Organizations utilizing managed cloud contact centers are now realizing better ROI and TCO while offering enhanced CX.

In this video, you will go through the steps it takes to make a clear-cut decision on choosing a CCaaS partner, what you should expect from them, and how you can utilize this technology to improve your bottom line and customer retention.

Watch more to learn about CCaaS and the factors you need to consider before migrating to this service.

Vendor:

InflowCX

Premiered:

Mar 2, 2023