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Thomas Cook’s return as an online-only travel business required significant investment into a customer support team, as their previous operations were plagued with issues.

Excessive downtime, lack of channel integration and poor data quality were just some of the challenges Thomas Cook faced. But after reaching out to Freshdesk, they gained access to a flexible, secure, fully digital, highly automated omnichannel support solution that addressed these needs and much more. The difficult part? Implementing this new platform during a busy holiday season.

Discover how Thomas Cook made it all happen in this case study.

Vendor:

Freshworks

Posted:

Jun 13, 2023

Published:

Jun 13, 2023

Format:

PDF

Type:

Case Study