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Upgrading and modernizing the contact center can be a tricky endeavor, especially if your organization handles a high volume of customer interactions per day. For one utility company, they knew that investing to modernize their contact center needed to be done, regardless of the volume.

In this case study, you will learn how this organization pulled off a cloud contact center migration with the right amount of planning, collaboration, and choosing a partner that could make it all happen.

Read on to learn more about how one organization found instant success within their contact center and how with the right tools and planning, you can too.

Vendor:

InflowCX

Posted:

Jul 21, 2023

Published:

Jul 21, 2023

Format:

HTML

Type:

Case Study