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By 2031, 30% of interactions between customers and call centers will be handled by AI, according to Gartner.
You may have some questions:
- What ways can AI be utilized in the contact center?
- How will AI impact customer experiences?
- What benefits should organizations expect to reap from this shift?
To unlock answers – and to learn how to develop a business case for investing in AI for your organization’s contact center – dig into this white paper.