How the public sector can put the citizen at the heart of plans for digitization
The UK public sector is going digital, and the citizen lies at the core of the ambition.
But how can user needs be identified, championed at all levels, and reconciled with the public pressure to reduce cost across government departments, the sectors’ desire to increase automation and simplify processes, and the need to validate identity across virtual touchpoints?
In this white paper, take a close look at how the public sector can put the citizen at the heart of plans for digitization and identity management and create flexibility and robust solutions for the future.