35-page e-book: How to measure the value of your CX

To optimize your customers’ experiences, you first need to track and learn from those experiences.
This 35-page e-book, Outcome-driven Teams: Measuring the Value Your Customers Experience, is here to help.
Split into 3 parts – vision and planning; mapping and assessment; and instrumentation and highlights – the book serves as a guide to:
- Waterfall and Agile approaches
- Dependency mapping
- Value engineering
- And much more
Read on to access the complete insights.