Today, banks are challenged to balance human engagement and digital interactions – a high-wire act, Avanade explains in this research report.
So, why is the pursuit a challenging one, and how can your bank successfully approach it?
Dive into the 18-page report to discover:
- Top challenges to blending human and digital throughout the customer journey
- Common roadblocks for customer-facing staff
- 6 recommendations for balanced engagement
- And more