SolarWinds Case Study

Pine Labs is a leading merchant commerce platform known for providing a comprehensive suite of financial technology solutions for merchants, banks, and other businesses. Founded in 1998 and based in India, Pine Labs offers innovative payment acceptance, digital lending, and value-added services to enable seamless commerce experiences.

Pine Labs’ 5,000+ employees provide payment acceptance solutions, merchant services, digital lending, analytics and insights, and e-commerce integration. They have established partnerships with major financial institutions, payment networks, and technology providers to deliver their comprehensive suite of merchant commerce solutions.

As businesses continue to undergo technology transformations, Pine Labs has also had to adapt to provide the services and support its customers expect—while facing challenges with its monitoring strategy. Pine Labs began addressing these challenges by adopting open-source solutions to meet the team’s monitoring requirements. However, this wasn’t the solution they were seeking. “There was a bit of customization or tuning required with open source.”

Pine Labs used disparate monitoring tools, such as Paessler® PRTG® for flow monitoring and Nagios® for services monitoring. Unfortunately, the mixture of tools led to tool sprawl, which inhibited the ability to monitor effectively and lacked the insights the team needed. Pine Labs’ Somil states, “In the existing stack, there was no advanced capability like NetPath monitoring, performance tech monitoring, or API monitoring.”

Unlike Pine Labs’ previous multiple technology stacks for monitoring applications, the network, and server infrastructures, the IT team needed a comprehensive solution to address all its current monitoring use cases. It also needed to easily integrate with its current setup without requiring a great deal of fine-tuning or customization to provide results. The team wanted to move from strictly monitoring to achieving greater observability across its environment by including a view into the database layer.

Download this eGuide and hear why they chose SolarWinds® Hybrid Cloud Observability as their solution. 

Vendor:

Solarwinds, Inc.

Posted:

Feb 23, 2024

Published:

Feb 22, 2024

Format:

PDF

Type:

eGuide