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Cybersecurity Crisis Communications: A 4-Phase Approach
This white paper details a 4-phase method for cybersecurity crisis communication:
- Strategic Readiness - Create an incident response playbook with clear roles, governance, and communication strategies.
- Assurance - Test the playbook with scenarios to identify and fix gaps.
- Incident Response - Activate the plan during incidents. Collaborate, share information, and avoid delays.
- Post-Incident Review - Pinpoint gaps and solutions to refine responses. Learn from each event.
Effective crisis communication hinges on proactive planning. See the white paper for practices to reduce reputational damage post-incident.