How voice tech enhanced clinician experience & yielded 80% ROI

University of Michigan Health-West (UMHW) adopted Nuance's Dragon Ambient eXperience (DAX) to combat clinician burnout. DAX, leveraging AI, documents patient visits, easing clinicians' workload. A study of 83 UMHW primary care clinicians showed that DAX's frequent users had a 3-point burnout score reduction, akin to shifting from full-time to part-time. These users also handled 12 additional patient visits monthly and saw a 20 wRVU rise. The revenue from extra visits offset DAX costs, yielding an 80% ROI. The full case study details how UMHW linked DAX to clinician wellbeing and guided clinicians to realize benefits.

Vendor:: Microsoft and Nuance
Posted:: Mar 29, 2024
Published:: Mar 29, 2024
Format:: HTML
Type:: Case Study

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