The benefits of running a contact center over a call center

It’s a studied and proven fact that most customers would prefer to never have to call a customer service number. This alarming fact should let organizations know that having omnichannel communications offered in your contact center is critical.

In this blog, you will learn about the differences between a call center and a contact center, including key services that should be offered, and what you can expect from high-performing contact center software.

Read on to learn more about how you can create an omnichannel experience for your customers while increasing your agent productivity and empowering your agents to keep your customers satisfied.

Vendor:: Intervision
Posted:: Jun 21, 2024
Published:: Jun 21, 2024
Format:: HTML
Type:: Blog

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