An Employment Development Department’s contact center journey

Experiencing a surge in digital requests, California’s Employment Development Department (EDD) set out to modernize its contact center operations.

This case study maps out how the EDD accomplished that mission by leveraging the expertise of an MSP, InterVision.

Read on to discover the outcomes that the partnership delivered, including enhanced accessibility by supporting 8 contact center languages.

Vendor:: Intervision
Posted:: Jun 8, 2024
Published:: Jun 8, 2024
Format:: HTML
Type:: Case Study

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