The key to improving CX? Personalized experiences with RCS

When this global food retailer began to struggle with the challenges that come with increasing sales over certain holiday seasons, they sought a way that they could create personalized, conversational customer experiences (CX).

Luckily, they found Sinch, whose RCS technology allowed them to meet all of their CX and customer engagement goals.

Dig into this case study to hear the full story and learn how Sinch managed to help the company:

Increase their successful redirections by 10%
Improve customer engagement by 42%
And more

Vendor:: Sinch
Posted:: May 22, 2024
Published:: May 22, 2024
Format:: HTML
Type:: Case Study

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