Three Crucial Metrics Determine Health Plans' Member Satisfaction

Cost, convenience, and credence were three metrics that set apart high-performing and low-performing commercial health plans in a JD Power member satisfaction survey.

The JD Power 2024 U.S. Commercial Member Health Plan Study surveyed 147 health plans’ membership, adding up to 29,188 survey participants. The survey examined health plan performance and member satisfaction based on eight factors. JD Power conducted the survey, which is JD Power’s eighteenth U.S. Commercial Member Health Plan Study, from January through April 2024.

Vendor:: XtelligentMedia Healthcare
Posted:: Jun 19, 2024
Published:: Jun 19, 2024
Format:: PDF
Type:: eGuide

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