Unleashing the power of AI in the contact center

Artificial intelligence (AI) is revolutionizing customer service in contact centers. Contact Center as a Service (CCaaS) with AI speeds up problem resolution, personalizes interactions, enhances data accuracy, and improves quality assurance.

AI-driven CCaaS cuts wait and call times by up to 40% by automating tasks and smartly directing customers to the appropriate agent. Generative AI chatbots manage complete customer conversations, boosting retention. Additionally, AI provides insights to refine agent performance and efficiency.

Discover how Windstream Enterprise's AI-enhanced CCaaS can elevate your customer service by reading our full blog post.

Vendor:: Windstream Communications
Posted:: Jun 28, 2024
Published:: Jun 28, 2024
Format:: HTML
Type:: Blog

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