Case study: From support ticket overload to an all-time low

The UK's DLUHC faced a high volume of support tickets, causing inefficiencies and user dissatisfaction. Partnering with Datavid, they categorized tickets and created a script library to automate tasks. Datavid's introduction of self-service and automated data extracts reduced ticket backlogs and support volume, enhancing user satisfaction, expediting resolutions, and improving productivity.

The collaboration also improved system capacity analysis and performance optimization, preparing the grants management system for increased demand. Discover how Datavid revolutionized DLUHC's processes in the full case study.

Vendor:: DataVid
Posted:: Jun 28, 2024
Published:: Jul 9, 2024
Format:: PDF
Type:: Case Study

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