Insights on the current state of customer experience: A report

Today, customer experience (CX) in is advancing despite challenges such as outdated infrastructures, which can impedes contact centers, as well as disjointed data and CX strategies that can obstruct progress.

This IDC infographic can provide you with key insights into the current landscape, such as:

Over 40% of contact centers use on-premises infrastructure, affecting agility and CX
Cloud-based centers, enabling better CX, will soon surpass on-premises
Investments in AI, analytics, and omnichannel solutions are enhancing CX
And more

For a deeper understanding of the CX landscape and how you can overcome obstacles, see the full infographic.

Vendor:: Zoom Video Communications
Posted:: Jul 3, 2024
Published:: Jul 9, 2024
Format:: PDF
Type:: Infographic

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