Top CX trends enterprises should consider in 2024

Today, understanding the most effective ways to improve your customer experience (CX) efforts is no easy task. So, what are the best ways you can do so and what trends do you need to know?

The IDC analyst report examines the 10 crucial trends for CX leaders in 2024, focusing on evolving customer behaviors and expectations. It discusses:

Ensuring customer satisfaction and efficiency for omni-experiences
The rise of immersive tech, real-time interactions, and AI for contextual engagement
Merging employee experience with CX strategies
And 7 more

The report offers insights for CX leaders to create personalized, efficient, and smooth customer journeys. Discover more in the full IDC report.

Vendor:: Zoom Video Communications
Posted:: Jul 3, 2024
Published:: Jul 9, 2024
Format:: PDF
Type:: Analyst Report

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