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Increasingly, the old methods for dealing with customer needs are not good enough for the modern customer—or your own service teams. Customers expect to be able to self-service effectively, while your internal teams struggle with efficiency when customer requests mount.

The solution? The right customer portal can help you improve your customer experience and service strategy by providing these benefits:

• Connected systems
• Streamlined onboarding
• Automation of complex ordering workflows
• Better overall search experience
• And more!

Read this guide to dive deep into the 6 digitalization best practices for maximizing efficiency in customer service with a customer portal.

Vendor:

Liferay

Posted:

Jul 12, 2024

Published:

Jul 13, 2024

Format:

HTML

Type:

White Paper