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This roundtable discussion examines the integration of AI into healthcare contact centers, with insights from industry experts. They discuss setting goals for contact center efficiency, using AI to enhance customer service during labor shortages, and establishing responsible AI practices.
Key topics include aligning contact center and organizational objectives, combining AI and human support for better customer experiences, and ensuring AI maintains a human touch.
Participants offer advice on using AI to improve contact center operations, increase productivity, and provide personalized care. Access the full report for practical strategies for your organization.
- Vendor:
- TalkDesk
- Posted:
- Jul 11, 2024
- Published:
- Jul 11, 2024
- Format:
- Type:
- White Paper
