Benchmark report reveals 7 key KPIs for world-class ITSM
Freshservice's IT Service Management Benchmark Report 2024 offers insights for CIOs and tech leaders. Analyzing data from 167 million service desk tickets across 14 industries, 100+ countries, and 9,400+ organizations, it provides a view of key performance indicators in service management.
Key takeaways include the impact of generative AI on self-service, benefits of workflow automation, and integrating service desk functionalities with third-party apps. The report examines communication channels, knowledge management, and service catalogs on employee experience.
Gain insights to benchmark your IT team's performance. Read the report to uncover strategies shaping the future of service delivery.
- Vendor:
- Freshworks
- Posted:
- Jul 24, 2024
- Published:
- Jul 24, 2024
- Format:
- Type:
- eGuide
