Analyst report: The ROI of a conversational AI platform

The Forrester Total Economic Impact report takes a deep dive into the ROI and financial implications of Boost.ai's conversational AI platform.

By automating 70% of inquiries, a representative organization cut customer service costs and boosted revenue through enhanced cross-selling and upselling. The platform yielded $15.7 million in FTE savings, $10.9 million in additional income, and a 293% ROI, totaling a $19.9 million net present value over three years. Additional unquantified advantages include better work quality and customer satisfaction.

Read the full report to learn more.

Vendor:: Boost.ai
Posted:: Aug 1, 2024
Published:: Aug 1, 2024
Format:: PDF
Type:: Forrester Total Economic Impact Report

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