New survey reveals CIOs want a better IT support model

Rimini Street's report reveals CIOs and CTOs' struggles with current IT support models. Surveying 608 IT leaders, it finds the vendor-based model ineffective, citing unaccountability, scant expertise, and poor support. Multiple providers mean higher costs and complexity.

Security is a pressing issue, with IT heads battling numerous vulnerabilities. Leaders seek a new model with integrated, high-quality support and expert guidance, with 61% of respondents favoring consolidating support services with one provider.

Access the full report to learn more and discover how to combat these challenges, as well as the criteria for choosing the right IT support partner.

Vendor:: Rimini Street
Posted:: Aug 16, 2024
Published:: Aug 16, 2024
Format:: PDF
Type:: Research Content

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