As customer expectations for seamless, personalized digital experiences rise, businesses must ensure their technology stack delivers excellent service. This white paper explores priorities and challenges in providing high-quality, omnichannel experiences.
Key findings:
· 58% have a unified communications platform, essential for streamlining communications
· 68% reported increased contact center workloads, raising concerns about satisfaction
· 75% agree expectations have increased, necessitating automated, integrated solutions
Organizations should invest in future-proof platforms for seamless communication, leverage AI to reduce workloads, and use analytics for improvements. Read for more insights.
- Vendor:
- Zoom Video Communications
- Posted:
- Sep 4, 2024
- Published:
- Sep 4, 2024
- Format:
- Type:
- White Paper
