Insights on the contact center of 2030: Trends and transformations

The contact center landscape is set to transform by 2030, according to a new study. Leaders anticipate a shift to cloud-based, remote workforces leveraging AI and data for key decisions and personalized customer experiences.

This report can provide you with key insights into the current contact center arena, offering a look at major facts and figures to know, including:

· 92% expect most contact centers to use a unified, cloud-based platform by 2030
· 89% believe agents will work remotely at least 50% of the time
· 88% feel contact center data will inform major business decisions

Dig into the report to learn how you can mitigate potential challenges and discover the evolving role of agents, CX priorities, and plans shaping 2030 centers.

Vendor:: Foundever
Posted:: Sep 13, 2024
Published:: Sep 16, 2024
Format:: PDF
Type:: Research Content

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