Generative AI transforms customer service in banking and insurance

This white paper explores how financial services firms can leverage generative AI and Microsoft Copilot to transform customer service. It provides real-world examples of AI streamlining processes like customer onboarding, claims processing, and wealth management.

Key benefits include:

· Faster response times and improved first-contact resolution through AI-generated summaries and recommendations
· Increased agent productivity and job satisfaction by eliminating repetitive tasks
· Enhanced customer experiences and loyalty through personalized, AI-powered interactions

The paper also discusses data governance, compliance, and change management.

Learn how Avanade and Microsoft can help harness AI.

Vendor:: Avanade
Posted:: Sep 17, 2024
Published:: Sep 17, 2024
Format:: PDF
Type:: Product Overview

Already a Bitpipe member? Log in here

Download this Product Overview!

Corporate Email Address:
You forgot to provide an Email Address.

This email address doesn’t appear to be valid.

Please provide a Corporate Email Address.

This email address is already registered. Please log in.
First Name:
You forgot to provide your first name.
Last Name:
You forgot to provide your last name.
Company Name:
You forgot to provide a company name.
Job Title:
You forgot to provide a job title.
Seniority:
You forgot to select your seniority.
Job Function:
You forgot to select your job function.
# of employees:
You did not select the number of employees at your company.
Industry:
You did not select which industry you are in.
Sub-Industry:
You did not select which industry you are in.
Address 1:
You did not provide a full local address.
Address 2:
City/Town:
You did not provide a full local address.
Country:
You did not select the country you are from.
State/Province:

You did not provide a full local address.
Zip/Postal Code:
You did not provide a full local address.
Phone:
You forgot to provide a phone number.

This phone number format is not recognized. Please check the country and number.
- I agree to TechTarget’s Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.
Please check the box if you want to proceed.
- I agree to my information being processed by TechTarget and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.
Please check the box if you want to proceed.